FAQ How can I contact support? You can email us at firstname.lastname@example.org or call 888-499-0862 What are the support line hours of operation? All hours: 24/7 What is the standard response time after submitting a request? Whether you call or email, a case will be opened directly to address your request. The case will be assigned to a Net3 Engineer, who will begin to work on your issue as soon as possible. What is the response time for a business critical event? If you experience production failure or other disasters that interfere with critical services, a Net3 Engineer will respond immediately to restore your business functionality. Can I submit a case request myself? Yes, the Net3 Client Portal gives you the capability to open cases without calling or emailing Net3 Support. Access Client Portal. Where can I find details about my open cases? You can contact Net3 Support at 888-499-0862 between the hours of 8:00am-5:00pm, Monday through Friday or check the client support portal.