PvDC Hybrid Cloud Services

Lets you tap the power of the cloud for your strategic business goals without the frustration, cost, and time of managing it yourself. By taking advantage of the benefits of IAAS, your in house IT staff can focus on business critical applications vs. managing infrastructure.

N3T Hybrid Cloud Services work in conjunction with your in-house desktop support team or outsourced partner and grow or contract in lockstep with your infrastructure resources as they are added or removed from your Virtual Data Center.

When you sign up for a Palmetto Virtual DataCenter (PvDC) Services account, you select a service level to match your support needs. Whether seeking guidance and support along your cloud journey, or a dedicated team of virtual datacenter experts who will help own the operations of your workloads, we have an option that will ensure your success.

For most, Gold is the best choice for achieving desired IT outcomes: We help run your day-to-day cloud operations, provide proactive infrastructure monitoring, operating system maintenance and patching, application monitoring, and more—all supported by a dedicated account team whose focus is understanding your business—and helping it grow. Our industry-leading Virtual Datacenter offers you a comprehensive approach to cloud services and to a managed support portfolio that other providers cannot and do not deliver.

PvDC Cloud Services At A Glance

 

Features

Bronze

Silver

Gold

Support engineers available 24x7x365 x x x
Architecture advisors x x x
Launch assistance

Our specialists help get your cloud environment up and running smoothly and quickly.

x x x

Monitor, manage, and maintain

We proactively monitor and manage the infrastructure supporting your virtual datacenters.

x x x

Cloud services support

We help you choose the services that are best suited to your workload and add and remove services as needed.

x x x

On Demand Scaling

We help scale your infrastructure up and down based on your business needs.

x x x

PvDC Network Service

Creation and Management of virtual networks.

x x

3rd Party External Connectivity into PvDC Case Remediation

x x

Virtual Machine Management

Server Design and Implementation

VM Optimization based on Application Memory, CPU and Storage requirements

PvDC Virtual Firewall Setup and Installation

Best Practice Recommendations

x x

Virtual Machine Management (Expanded)

Monitoring of VMs performance and uptime metrics

Managed System Operations for Windows or Linux Virtual Machines

-Proactive patching of the Operating System

-Review OS event logs monthly

Windows Server OS remediation

x

PvDC Backup As A Service

x

Infrastructure Support for Applications running on Windows and Linux Servers

x
Remediation of Windows Remote Desktop Services x
Citrix and VDI Troubleshooting Support x
Disaster Recovery Support x